I'm not sure why they are blaming AI. It happened for many years. They ask for an official ID, then a photo, then an official ID, then a photo, then an official

I'm not sure why they are blaming AI. It happened for many years. They ask for an official ID, then a photo, then an official ID, then a photo, then an official ID, then a photo, ... and if you are lucky after a few loops you get your account back.