My mom was affected - I've spent multiple hours trying to find a way to unblock her account. From searching around the issue is self-inflicted by Meta account i

My mom was affected - I've spent multiple hours trying to find a way to unblock her account. From searching around the issue is self-inflicted by Meta account interconnections between Facebook and Instagram. Hackers create an account on Instagram using email used in Facebook, then upload images to Instagram resulting in a ban of both accounts. While she's based in Poland and under EU guidelines Meta should provide a way to reach for customers, in such case all help articles keep you in a circle referring from one place to another. We've finally tried paying for company account (found articles on internet suggesting that Meta HAS TO reply to paying users), but couldn't even set that up - she already had company account (without ever registering), she had multiple people, with clearly dummy names / avatars, attached to her account with each person having a Facebook page. All these accounts flagged due to ad violation. Thinking her account was compromised I've asked her to change her passwords - to no avail, connected accounts still were multiplying. Some we were able to delete, some, when trying to delete produced errors (unable to detach because of payment or card). My mom was considering paying for these ad usages because she just wanted to get back access to her account. I've convinced her otherwise, because all of this were 1) bots that will not stop 2) there's no proof that paying will help - what's to prevent this to continue. There's a court case in Poland regarding exactly this [1] - no human point where affected users should resolve this issue, no place where reasoning behind the ban is explained and can be challenged. There's also a DSA that, while introduced through EU, has no progress in Poland [2] [1] https://en.panoptykon.org/case-challenging-metas-arbitrary-removal-polish-ngos-accounts-finally-court https://en.panoptykon.org/case-challenging-metas-arbitrary-r... [2] https://edri.org/our-work/6-years-in-court-fighting-against-arbitrary-censorship-what-about-user-empowerment-promised-by-the-dsa/ https://edri.org/our-work/6-years-in-court-fighting-against-...