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Well, last week Amazon customer support flow routed me to an LLM chat bot which hallucinated a 1-800 number to call which was most definitely not Amazon on the
by DragonStrength 1y ago
Well, last week Amazon customer support flow routed me to an LLM chat bot which hallucinated a 1-800 number to call which was most definitely not Amazon on the other end. That's the real usefulness of LLMs: blackhole any dissent now that your monopoly is fully operational.
- malfist 1y agoInternally we brag about how our LLM black hole "delights our customers"
- willis936 1y agoIt was always free to ignore customers. A thin layer of AI slop doesn't change the behavior. Competition should close the loop here, but free markets don't exist and power has marketshare has been consolidated.