This is reason number two why I always request the service ticket number. Reason number one being that when the rep feels you are going to hold them accountabl

This is reason number two why I always request the service ticket number. Reason number one being that when the rep feels you are going to hold them accountable to the point of requesting such a number, you might not be the type of client to pull shenanigans with. Maybe they suspect me of being a cooperate QC agent? Either way, requesting such a number demonstrably reduces friction.