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I'm building an AI for Customer Support. Here's the summary: - read all your sources - public websites, docs, video - answer questions with confidence score
by whitefang 1y ago
I'm building an AI for Customer Support.
Here's the summary:
- read all your sources
- public websites, docs, video
- answer questions with confidence score and no hallucinations with citations
- cut support time and even integrates directly into your customer facing chatbots like Intercom.
Still deliberating on the business model. If anyone would be interested in taking a look, I would love to show you.
- jithtitan 1y agoI am interested to take a look but some answers before it might be great? One of the issue we are facing is the upto date documentation. Like you have document A with information on Doc A, but now there is a document A.1 is written which has the updated information on Doc A.
- whitefang 1y agoYes we have thought about that and we have multiple solutions to that. - webbhook triggered - when a document is updated some CMS/tool provide webhooks triggering capability, which you can use to reindex that page - time based triggers - you can set a time like a cron and the document will be scanned in that time and checked if something has changed it will be reindexed Happy to answer more questions.