Has the identification job been lost to AI? You don't need AI to identify a caller's phone number as a particular client. If the caller's number is not availab

Has the identification job been lost to AI? You don't need AI to identify a caller's phone number as a particular client. If the caller's number is not available, customer service isn't either (surprise!) --- but please leave your client ID and a phone number so we can return your call --- maybe. It's called CRM --- "customer relationship management".