Old school: "The customer is always right!" New School: "Customer relationship management" 2% of customers produce 98% of support issues. 2% of the time, the

Old school: "The customer is always right!" New School: "Customer relationship management" 2% of customers produce 98% of support issues. 2% of the time, these "problem" customers have a valid point. But 98% of the time they're just wasting your time and money. Bottom line: Some customers you don't really want. You can save yourself a lot of time and money if you can identify who these are and send them packing to the competition.