Talking to a human doesn't imply that management necessarily cares about you or your usercase. Automated help used to be categorically bad due to lack of techno

Talking to a human doesn't imply that management necessarily cares about you or your usercase. Automated help used to be categorically bad due to lack of technology. Now it has the potential to be good. The ability of the tech and the alignment of the process are entirely orthogonal.