2 ms·

llms mostly can help at customer support/chat if done well. also embeddings for similarity search

• tiltowait 1y ago
  > if done well. And that's a big if. Half an hour ago, I used Amazon's chatbot, and it was an infuriating experience. I got an email saying my payment was declined, but I couldn't find any evidence of that. The following is paraphrased, not verbatim. "Check payment status for order XXXXXX." "Certainly. Which order would you like to check?" "Order #XXXXXX." "Your order is scheduled to arrive tomorrow." "Check payment status." "I can do that. Would you like to check payment status?" "Yes." "I can't check the payment status, but I can connect you to someone who can." -> At this point, it offered two options: "Yes, connect me" and "No thanks". "Yes, connect me." "Would you like me to connect you to a support agent?" Amazon used to have best-in-class support. If my experience was indicative of their direction, that's unfortunate.