4 ms·
Call Center Workers Are Tired of Being Mistaken for AI
- Terr_ 1y agoI feel this says more about the de-personalization of call-center scripts and corporate management than it does about LLMs. Callers already had the idea before, all that changed is that the joke/flight-of-fancy became plausible.
- pavel_lishin 1y agoYeah. I've received calls from people who stuck to the script so hard, I'm reasonably sure they were in a prison call center.
- ahazred8ta 1y agoThere are some IVRs where all the voice responses are prerecorded, but tbere's a person in another country listening to you and pushing buttons to pick which message to play.
- quantified 1y agoWow. Which organizations use these, do you know any?
- pavel_lishin 1y agoI've also received those - and gotten the person pressing buttons to break script and actually come on the mic to tell me to fuck myself - but this was different, and pre-dated easy-and-cheap AI voice generation.
- deleted 1y ago[deleted]