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I don't think it matters whether the customer is a geek; rather it matters only if the service is "mission-critical" for the customer. For instance, our apps s
by apinstein 18y ago
I don't think it matters whether the customer is a geek; rather it matters only if the service is "mission-critical" for the customer.
For instance, our apps serve niche business customers (photographers, realtors). We get questions about uptime from only about 1-2% of realtors for the website tool app, but probably 10-20% of photographers. This jives with "only matters when it's infrastructure" as mentioned above. We are the deliverable for the photographers...
- callmeed 18y agoMakes sense. We serve photographers primarily too–and yes, they tend to care about uptime quite a bit. We don't publish uptime stats, but we do work our butts off to have a good reputation in general. In my experience, photographers rely heavily on the recommendation (good or bad) of other photographers. I'd say don't publish uptime data but give a general outline of your server/data center/reliability/backup procedures and why they're awesome. Treat the customers you have like gold and they'll recommend you in forums, blogs, etc.