This is going to serve as a lesson on how not to communicate a screw up to your customers in the modern age. What could have simply been, "we screwed up, we're

This is going to serve as a lesson on how not to communicate a screw up to your customers in the modern age. What could have simply been, "we screwed up, we're sorry" is now going to be talked about not only in terms of the event, but the poor communication strategy. tsk tsk skype.