It became overly commercialized, so became primarily a way for companies to talk to people and other companies rather than people-to-people. Even social media,

It became overly commercialized, so became primarily a way for companies to talk to people and other companies rather than people-to-people. Even social media, although it incorporates person-to-person communication, is mostly just the commercialization of it. It's like we had a vibrant public square that was turned into a strip mall. I suspect that we're mostly on the same page here.