A common way they operate in Europe is that they’ll leave their offices at airports unattended when they’re supposed to be open, forcing you to use the key drop

A common way they operate in Europe is that they’ll leave their offices at airports unattended when they’re supposed to be open, forcing you to use the key drop. They then say in the fine print that customer submitted videos and photos aren’t accepted, so even if you film the car when you drop it off, you’re liable for any damage that occurs after you return it. Worst I had was they ripped the door off a rental on a lamppost, and even though I had a video (one take) of the car being in good condition, their office being closed, and the clock behind their counter, they threatened me with court unless I paid them €2,000.