EuropCar tried to hit my brother with a $275 charge for a missing parcel shelf from a hatchback he had rented, which, to his knowledge, had never _had_ a parcel

EuropCar tried to hit my brother with a $275 charge for a missing parcel shelf from a hatchback he had rented, which, to his knowledge, had never _had_ a parcel shelf. They insisted, but could provide no proof, that it did, and told him to prove that it didn't, but obviously he hadn't thought to document _missing, optional pieces he didn't know were equipped in a car he didn't own_. It's a complete scam: they hit everyone for the missing parcel shelf and see who's stupid enough to pay up. He obviously didn't and told them to pound sand. That being said, I just rented from Enterprise in Zurich and the car was < 300 km brand new, I was renter #2. Sure enough, the X3 had a parcel shelf, and you better believe I documented its presence upon its return.