I'm actually curious how much difficulty they have with their actual customers. There are always a ton of negative comments in these threads, but those seem to

I'm actually curious how much difficulty they have with their actual customers. There are always a ton of negative comments in these threads, but those seem to be from people who just fundamentally value different things than what framework is tyring to do (which is totally fine and valid!), and therefore very specifically aren't the customer base. I can't speak more broadly, but I've been super happy with my Framework16, warts and all (and there are a few). My guess is that the core audience of people who want a repairable, upgradeable laptop tend to be tinkerers and don't mind a little bit of extra effort.