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Service culture can change relatively fast with the right catalysts, which include better management and getting people more involved. The UK used to have terri
by justincormack 14y ago
Service culture can change relatively fast with the right catalysts, which include better management and getting people more involved. The UK used to have terrible service (Fawlty Towers was based on real life), but has got much better. Immigration helped a lot though...
Southern Europe is going to have to change a lot, fast. It is a huge opportunity if done right, but people dont even understand whats going on fully yet.
- josemariaruiz 14y agoThe waiter of Fawlty Towers was Spanish :)
- tluyben2 14y agoAnd he was friendly :)
- simonh 14y agoPortuguese actually.
- josemariaruiz 14y ago«Manuel, a waiter played by Andrew Sachs, is a well-meaning but disorganised and confused Spaniard from Barcelona with a poor grasp of the English language and customs.» http://en.wikipedia.org/wiki/Fawlty_Towers#Manuel http://en.wikipedia.org/wiki/Fawlty_Towers#Manuel Wikipedia dixit :) In the Spainsh translation of Fawlty Towers Manuel was Italian (that way us, poor Spaniards, will not be embarrassed by watching one of us strugling xD) and I suspect that in other countries they changed his nationality too.