> You don't get that under regular contracts either. Absolutely false. Of course vendors sometimes mark things WONTFIX, but Microsoft regularly produces bugfix

> You don't get that under regular contracts either. Absolutely false. Of course vendors sometimes mark things WONTFIX, but Microsoft regularly produces bugfixes for supported products based on issues identified in support cases... As does every other reputable software vendor. > EOL either means "no more fixes period" or means nothing. Well, I disagree. Can you call in and get support with a support contract? Can you get a support contract without a one-off negotiation? Does the vendor regularly produce bug fixes -- not just emergency security fixes to allay a PR disaster -- for the product? No to all three? EoL. Most important of all, has the vendor signaled that they will not support the product after X date and therefore a customer without a bespoke contract cannot rely on said support? EoL.