The "unsimple" answer is: 1. if you don't have leverage with your vendors, they will not bend over backwards for you 2. companies are not incentivized to resp

The "unsimple" answer is: 1. if you don't have leverage with your vendors, they will not bend over backwards for you 2. companies are not incentivized to respond to complaints with no revenue at risk (e.g. you're going to use youtube anyway)