In the described scenario (chats falling off the front page) it doesn't help either party. In the case where you want an immediate discussion, don't trust the

In the described scenario (chats falling off the front page) it doesn't help either party. In the case where you want an immediate discussion, don't trust the status indicator, and there are multiple different people you could contact, a quick confirmation that the selected party is online and available is not unreasonable.