The vagueries of your post highlights the very problem I am addressing. What is an "older phone"? What is a "slower connection"? The bottom 20%? But the post at

The vagueries of your post highlights the very problem I am addressing. What is an "older phone"? What is a "slower connection"? The bottom 20%? But the post at hand is talking about the bottom 3%, so where is the actual line? When you are in the hot chair, your hand in play, all those things need to be well defined lines. If I squeeze you to be more precise, it becomes uncomfortable and untenable, as no matter what you are either marginalizing people or marginalizing yourself, your company, or everyone else. It's something where it is extremely easy to have moral high ground when you have zero stake yourself, but anyone who understands the nuance of the problem can see right through it.