> You either serve, or you don't. If your business model requires you to ignore 20% of potential customers because they're not on the latest tech, then your bus

> You either serve, or you don't. If your business model requires you to ignore 20% of potential customers because they're not on the latest tech, then your business model is broken and you shouldn't be in business. Or, at least the business needs to recognize that their ending support for Y is literally cutting off potential customers, and affirmatively decide that's good for their business. Ask your company's sales team if they'd be willing to answer 10% of their inbound sales calls with "fuck off, customer" and hang up. I don't think any of them would! But these very same companies think nothing of ending support for 'old' phones or supporting only Chrome browser, or programming for a single OS platform, which is effectively doing the same thing: Telling potential customers to fuck off.