4 ms·

Yes, but they did it because Australia forced them to.

• whilenot-dev 1y ago
  I doubt that, EU consumer rights already stated that "the consumer shall have a period of 14 days to withdraw from a distance or off-premises contract". Steam purchases count as "digital content" in that case. [0]: https://eur-lex.europa.eu/eli/dir/2011/83/oj#art_9.tit_1 https://eur-lex.europa.eu/eli/dir/2011/83/oj#art_9.tit_1
  • iggldiggl 1y ago
    In practice I've sometimes encountered that in the form of "either waive your right of withdrawal or else wait 14 days to download your content/activate your licence/etc.", though.
    • notpushkin 1y ago
      I don’t think that would fly in any EU court?
      • account42 1y ago
        It would and does. There is little (EU-wide) legal protection for consumers of digital content.
  • sunaookami 1y ago
    This is not true for digital purchases when you waive your rights to withdraw which you have to accept for digital storefronts. See under point 19).
  • account42 1y ago
    You can doubt whatever you want but the fact is Steam did NOT offer refunds until they were sued in Australia and lost. As for EU consumer rights, look at Article 16 (m) in the link you posted: > Exceptions from the right of withdrawal > Member States shall not provide for the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following: > [...] > (m) the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.
• eps 1y ago
  Got a source for that?
  • a_victorp 1y ago
    They got sued (and lost) back in 2014 in Australia for not having a refund policy: https://www.techradar.com/news/heres-valves-official-statement-after-its-australian-refund-rights-loss https://www.techradar.com/news/heres-valves-official-stateme...