But I don't understand why it creates it. You are *not* the customer, you are the product. Their primary, overriding concern is data collection, not usability

But I don't understand why it creates it. You are *not* the customer, you are the product. Their primary, overriding concern is data collection, not usability. Removing incentives (aka profit) from software development does not lead to more or better software. It leads to mediocre software just good enough to support some other profitable objective --- like data collection and advertising. The developer just left you a subtle hint to this effect.