2 ms·

I don't think that's true at all. Customers hate when things change in my experience. It doesn't matter how well intentioned the change is, it's going to be ups

by bigstrat2003 1y ago

I don't think that's true at all. Customers hate when things change in my experience. It doesn't matter how well intentioned the change is, it's going to be upsetting to people. I really do think it's just that companies are obsessed with changing things, in willful defiance of what their customers want.

izacus 1y ago
Customers hate if things change on their phone, but will absolutely also slam your product and not buy it if it feels "old" and hasn't been changed in a while. Especially media will smear you and tell people to buy the other guy's work if you don't run the redesign threadmill. People aren't always rational. And "customers" aren't a single group either.