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No. Consumers don't care about what they get. May be a small minority of tech savvy ones do but others don't or at least they don't know how to demand better so

No. Consumers don't care about what they get. May be a small minority of tech savvy ones do but others don't or at least they don't know how to demand better software because software comes with no promises and guarantees.

fhd2 1y ago
Consumers certainly get annoyed if their software is hard to use, has errors, is slow or down. I've run many user tests with arbitrarily selected test subjects, and this part is universal. This is what good software development can fix, or ideally avoid in the first place. One kinda heart breaking thing I observed was that especially older users wouldn't get mad at the software, but themselves. They thought everybody else is using this just fine, and they're somehow not smart enough. Motivated me to go that extra mile whenever I can.
MangoCoffee 1y ago
>they don't know how to demand better software This is such a nonsensical statement. Consumers will always find something else if what they're currently using isn't up to what they paid for. People can only tolerate so much. My current employer just switched from one HR software to another
- farhanhubble 1y ago
  What's nonsensical, here? How many of us can rid ourselves of the terrible Wifi router the ISP forced upon us? The sluggish operating system on the TV? The stupid navigation system installed by your car manufacturer. A small minority can but in general the software you can use is determined by IT, procurement and leadership, and corporations controlling operating systems and hardware.
  - bigstrat2003 1y ago
    That is a very different argument from your original one. You are correct that consumers don't always have much choice about the quality of products, and they have to take something crappy or go without entirely. But that's not the same as "consumers don't care about what they get". They care, they simply are unable to get something better.

fhd2 1y ago

Consumers certainly get annoyed if their software is hard to use, has errors, is slow or down. I've run many user tests with arbitrarily selected test subjects, and this part is universal. This is what good software development can fix, or ideally avoid in the first place. One kinda heart breaking thing I observed was that especially older users wouldn't get mad at the software, but themselves. They thought everybody else is using this just fine, and they're somehow not smart enough. Motivated me to go that extra mile whenever I can.

MangoCoffee 1y ago

>they don't know how to demand better software This is such a nonsensical statement. Consumers will always find something else if what they're currently using isn't up to what they paid for. People can only tolerate so much. My current employer just switched from one HR software to another

farhanhubble 1y ago
What's nonsensical, here? How many of us can rid ourselves of the terrible Wifi router the ISP forced upon us? The sluggish operating system on the TV? The stupid navigation system installed by your car manufacturer. A small minority can but in general the software you can use is determined by IT, procurement and leadership, and corporations controlling operating systems and hardware.
- bigstrat2003 1y ago
  That is a very different argument from your original one. You are correct that consumers don't always have much choice about the quality of products, and they have to take something crappy or go without entirely. But that's not the same as "consumers don't care about what they get". They care, they simply are unable to get something better.