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I'm actually on a bridge call with Google Cloud, we're a large customer -- I just learned today that their status page is not automated, instead someone actuall
by sss111 1y ago
I'm actually on a bridge call with Google Cloud, we're a large customer -- I just learned today that their status page is not automated, instead someone actually manually updates it!
- paulddraper 1y agoMost status pages are manual. At least some of the information has to be. The weird part is that it took them almost an full hour to update it.
- paxys 1y agoThat's the case with every status page. These pages are managed by business people not engineers, because their primary purpose is to show customers that the company is meeting contractually defied SLAs.
- belter 1y agoSurelly no SLA will be based on the display of the status page...
- Tostino 1y agoshould* be
- phatskat 1y agoMaybe or maybe not, but someone with nothing better to do than monitor that page out of boredom might “get on the horn” with lots of people to complain if a green check mark turns to a red X.
- paxys 1y agoThey aren't automatically based on that page, but seeing a red status makes it too easy for customers to point to it and go "see you were down, give us a refund".
- deleted 1y ago[deleted]
- redeux 1y agoThis is actually the norm for status pages. If you look at the various status page offerings you'll see that they're designed around manual updates.
- quectophoton 1y agoThe best way to consistently having good "time to response" metrics, is to be the one deciding when an incident "actually" started happening, if at all :)
- kjuulh 1y agoThis feels very much like when facebook, locked themselves out of their datacenters. ;) * https://www.datacenterdynamics.com/en/news/facebook-blames-major-outage-on-maintenance-work-effectively-disconnecting-facebook-data-centers-globally/ https://www.datacenterdynamics.com/en/news/facebook-blames-m...
- dinvlad 1y agoExcept that AWS, CloudFlare and a bunch others are also down :-O
- peterjliu 1y agoseems like misinformation for AWS. CloudFlare probably depends on GCP.
- cyberpunk 1y agoAWS looks ok to me? https://health.aws.amazon.com/health/status https://health.aws.amazon.com/health/status Perhaps CF is dependant on some GCP services?
- diggan 1y ago> AWS looks ok to me? > https://health.aws.amazon.com/health/status https://health.aws.amazon.com/health/status Historically, the worst place to figure out if AWS is up/down is Amazons own status page.
- kjuulh 1y agoDowndetector shows they've got issues as well, but it can be fairly unreliable, as people don't know which service is behind their apps. I at least have no issues on their services across a few regions, and their console works fine.
- spenczar5 1y agoThat's fairly typical. You want a human in the loop for decisions like that.
- mpalmer 1y agoThe bigger you are, the more you want a human involved in the decision to publicly declare an incident.