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Clay is a “personal CRM”, meant for tracking your own personal contacts, not necessarily your entire enterprise’s customer list. It’s basically your address boo

Clay is a “personal CRM”, meant for tracking your own personal contacts, not necessarily your entire enterprise’s customer list. It’s basically your address book but on steroids. I love the idea of such things where you could set reminders like “text your old college buddy if you haven’t heard from him in 6 months”. Whenever the topic comes up, people inevitably ask “can’t you just remember that on your own?” No. No, I can’t. There’s an entire to-do list industry for people who need reminders for all sorts of things. Automattic is the Wordpress gang. Now they’ve acquired Clay. My personal take: I like the idea of Clay and I’d installed it and played with it to see if it’d be valuable to me. However, its value is lower than the negative value of dealing with Automattic, and I’ve deleted my account now.

pavel_lishin 1y ago
I'm right there with you - I like this idea, but see my other comment about why I will absolutely not be using Clay for this. Honestly, it's the sort of thing 95% of whose value I can get by setting up a spreadsheet, or a recurring task in my todo app. (Which I've already done.)
- kstrauser 1y ago
  That’s what I’ve done: made repeating tasks in OmniFocus to handle it. It’s a little janky, and I can imagine a bunch of ways a trusted CRM could help with that, like seeing from my phone and message all logs that I’ve talked to them or texted them recently and marking it “done” automatically. Or maybe letting me create an “old friends” tag or group that managed all the reminders for me automatically. Maybe even local AI’s summary of our last chat in a contact’s notes. But those are just nice-to-haves. Given that I do not trust Automattic to the level I’d need for those features, I’ll just keep slogging away in my to-do manager.

pavel_lishin 1y ago

I'm right there with you - I like this idea, but see my other comment about why I will absolutely not be using Clay for this. Honestly, it's the sort of thing 95% of whose value I can get by setting up a spreadsheet, or a recurring task in my todo app. (Which I've already done.)

kstrauser 1y ago
That’s what I’ve done: made repeating tasks in OmniFocus to handle it. It’s a little janky, and I can imagine a bunch of ways a trusted CRM could help with that, like seeing from my phone and message all logs that I’ve talked to them or texted them recently and marking it “done” automatically. Or maybe letting me create an “old friends” tag or group that managed all the reminders for me automatically. Maybe even local AI’s summary of our last chat in a contact’s notes. But those are just nice-to-haves. Given that I do not trust Automattic to the level I’d need for those features, I’ll just keep slogging away in my to-do manager.