This trend was examined in Zuboff's 2004 book "the Support Economy". I've commented it on my (fledgling) blog. www.efficientfactory.com http://efficientfactory.

This trend was examined in Zuboff's 2004 book "the Support Economy". I've commented it on my (fledgling) blog. www.efficientfactory.com http://efficientfactory.com/2009/01/17/the-support-economy-book-review/ http://efficientfactory.com/2009/01/17/the-support-economy-b...