It has been long time now since heroku is down, I do not think they take seriously , the status update is too mediocre, o interest in keep informed to the users

It has been long time now since heroku is down, I do not think they take seriously , the status update is too mediocre, o interest in keep informed to the users and provide an ETA, the whole support team seems is in India, who always gave me bad answers on my tickets. Heroku down for more than 14 hours is something to consider heroku as not serious platform or some platform for a production env. stay away of heroku.