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Great idea! unfortunately it doesn't want process despite giving it access to my library: "PhotoSort cannot access the library. Quit Photos and try again." let
by flxfxp 1y ago
Great idea! unfortunately it doesn't want process despite giving it access to my library: "PhotoSort cannot access the library. Quit Photos and try again."
let me know how I can solve this in order to become a customer.
- AppInitio 1y agoSure. As the alert says: Quit Photos. PhotoSort gets file size and other data from the same database that powers Apple's Photos app, so (in order to preserve its integrity) Photos 'locks' the database when it's using it. Closing Photos will solve the issue. Please confirm once it's resolved (or if you still can't).
- flxfxp 1y agoApologies if I was not clear: I obviously followed the prompt and quit the app several times before deciding to reply to your message. It's still giving me the same message.
- AppInitio 1y agoSorry about this: Very unusual. If the app can't access the library, presumably the 3+3 thumbnails on Home screen and the Top-30 report in View menu are also blank? Please reboot the Mac and try; if even that doesn't help please email us via the app mentioning your macOS version, so we can troubleshoot step by step.
- flxfxp 1y agoSeems like a pending OSX update was the case; prior to that I rebooted twice and it wasn't working, after updating OSX it worked :-)
- AppInitio 1y agoYay! If you find the app useful, please do rate it on the App Store - that's the only way indie developers can gain some visibility. Thanks.