While its probably correct to say that Microsoft does not have a homogenous audience and that that is why their online presence lacks the clarity of, say, Apple

While its probably correct to say that Microsoft does not have a homogenous audience and that that is why their online presence lacks the clarity of, say, Apple. I think the lack of clarity is a bad thing and Microsoft only really have themselves to blame for their audience. If you're going to go after a very varied audience you should probably think carefully about whether you need to have lots of sub brands (e.g. Proctor & Gamble) so that your customers simply google for the sub brand, or whether you actually can attach some core values onto the parent brand that will be meaningful in all these different markets (e.g. Virgin or Disney). It's no good having a scatter gun product strategy then neglecting your branding and online presence because you sell to everyone everywhere.