>> we make it really easy for our users to contact us within the app Care to elaborate on the details? Are you using someone else's service or you built your

>> we make it really easy for our users to contact us within the app Care to elaborate on the details? Are you using someone else's service or you built your own? Why did you decide to provide 2 feeback mechanisms - email and in-app? I see the value of user feeback, but isn't it quite burdensome?