Have you ever tried their website with 'Ask Anna'? I actually wasted my own time formulating a very direct and specific question, got a 'hold on, I'm thinking'

Have you ever tried their website with 'Ask Anna'? I actually wasted my own time formulating a very direct and specific question, got a 'hold on, I'm thinking' response, then 10 minutes later found out that it wasn't a live text-chat with customer services, but a terrible AI, whose final response was 'have you tried looking at the catalogue?' (yes! and its not there. Which is why i need to ask someone a question!). Thanks for wasting my time Ikea! Better to just not have that 'feature' there at all IMHO...