Yeah that side can be painful. I remember when I burned out on development and moved to managing IT people were terrified when I'd come around to learn how they

Yeah that side can be painful. I remember when I burned out on development and moved to managing IT people were terrified when I'd come around to learn how they did their job. I was surprised until my team explained people thought I was looking to automate away headcount to hype up IT's value to management to prove myself. I'm more thinking scenarios involving external end user time. In my case pay at the pump transaction time.