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I agree, they aren't. But here we're talking about TSA agents (who more or less acted appropriately, in my opinion) and Delta employees. I expect neither of the
by awj 14y ago
I agree, they aren't. But here we're talking about TSA agents (who more or less acted appropriately, in my opinion) and Delta employees. I expect neither of these to perform well when balancing public safety against antagonistic attitudes. Especially the Delta employees.
- saraid216 14y agoThat's what training is for. If it's ineffective, then it needs to be more effective. If the employee hasn't received it, then they shouldn't be handling customers. Same with the NFTA officers.
- jack-r-abbit 14y ago> we're talking about TSA agents (who more or less acted appropriately, in my opinion) yes... the TSA acted appropriately because they were the only ones that ignored his attire (poking fun at the TSA even) and focused on checking that he had absolutely nothing on his person or in his luggage that would be a threat. It was the Airport Police and Delta Agents... both of which should be well trained in dealing with the volatile public since their jobs often involve dealing with the volatile public.