They address this in the article " The CouchSurfing website, as it currently exists, needs a lot of help. It’s unstable and not very easy to use.". They start

They address this in the article " The CouchSurfing website, as it currently exists, needs a lot of help. It’s unstable and not very easy to use.". They start by explaining also that they raised money specifically to focus on rebuilding the website and improving the mobile experience. That won't happen overnight though.