> As a manager, your empathy needs to be highly conditional. I don't see that as true. Your empathy always needs to be there, but your response is conditional

> As a manager, your empathy needs to be highly conditional. I don't see that as true. Your empathy always needs to be there, but your response is conditional on the situation. "I feel you, but..." and then offer a perspective that pushes the solution forward. Or even better, "I feel you, and..." to remove the defensive wall of your direct report. I am blessed that I work in a really switched on team. We focus on keep the talent density high, and on open and transparent communication. Practically everyone in our 70 odd team is a killer, so I have not heard any word of complaint from my team members around other teams. But if I did, I definitely would try to fix it via the open and transparent communcation policy. I highly recommend reading (or rereading) No rules rules..the culture at Netflix. That's the kind of culture that I strive for, and that I want to foster across the organizations that I work with.