Phone calling is great and all, however, for complaince, safety and monitoring purposes having things in writing as a direct evidence trail is, sadly, something

Phone calling is great and all, however, for complaince, safety and monitoring purposes having things in writing as a direct evidence trail is, sadly, something that is essential. Too many people like to use phone calls as a way of bypassing GDPR (especially around consent to record calls). I know businesses that rely on phone calls as a primary method of communication as they know it's easier to bypass some degree of record keeping. So I'll take my emails/letters/writing over phone calls any day.