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Well, maybe that also needs to change. Try to check how much time you need to spend to solve something with chatting, vs. how much it takes with a phone call. I

by ale42 1y ago

Well, maybe that also needs to change. Try to check how much time you need to spend to solve something with chatting, vs. how much it takes with a phone call. In many cases the call is 10 times quicker, and it's a more natural interaction. Sure, chats have their uses cases too and are a great function to have in addition to calling, but the fact that people now tend to use chats for just everything IMHO needs to be reconsidered.

herbst 1y ago
For me chatting and not calling is about distraction. Very few people are allowed to distract me on their own terms. Sounds weird but I got used to it after a burnout and plenty of travelling. The thing is that a call disrupts me whatever I am doing while on a chat I can answer whenever I have time physically and mentally. Usually the next time I run by my phone. I would not want to go back
- linsomniac 1y ago
  My wife is a nurse and is basically unreachable via voice while she is working, but texting she can get back to me when she isn't actively with a patient. A company was trying to follow up on a contact form. They called me while I was in a meeting, I used my "screen call" feature to tell them to call me back in 2 hours. They called me back in 1.5 hours when I was in another meeting, didn't leave a voice mail or call me back. A simple text of "When are you available to speak" would have been 1000x more productive. Yes, there are definitely cases where a phone call is faster than text. But the opposite is also true.
aboringusername 1y ago
Phone calling is great and all, however, for complaince, safety and monitoring purposes having things in writing as a direct evidence trail is, sadly, something that is essential. Too many people like to use phone calls as a way of bypassing GDPR (especially around consent to record calls). I know businesses that rely on phone calls as a primary method of communication as they know it's easier to bypass some degree of record keeping. So I'll take my emails/letters/writing over phone calls any day.
freehorse 1y ago
Well I partially agree (I prefer asynchronous modes of communication until it gets to what you describe and is faster resolved with a call) but calls (and video calls) _also_ happen through such chat apps nowadays, at least for me.

by ale42 1y ago

herbst 1y ago

For me chatting and not calling is about distraction. Very few people are allowed to distract me on their own terms. Sounds weird but I got used to it after a burnout and plenty of travelling. The thing is that a call disrupts me whatever I am doing while on a chat I can answer whenever I have time physically and mentally. Usually the next time I run by my phone. I would not want to go back

linsomniac 1y ago
My wife is a nurse and is basically unreachable via voice while she is working, but texting she can get back to me when she isn't actively with a patient. A company was trying to follow up on a contact form. They called me while I was in a meeting, I used my "screen call" feature to tell them to call me back in 2 hours. They called me back in 1.5 hours when I was in another meeting, didn't leave a voice mail or call me back. A simple text of "When are you available to speak" would have been 1000x more productive. Yes, there are definitely cases where a phone call is faster than text. But the opposite is also true.

aboringusername 1y ago

Phone calling is great and all, however, for complaince, safety and monitoring purposes having things in writing as a direct evidence trail is, sadly, something that is essential. Too many people like to use phone calls as a way of bypassing GDPR (especially around consent to record calls). I know businesses that rely on phone calls as a primary method of communication as they know it's easier to bypass some degree of record keeping. So I'll take my emails/letters/writing over phone calls any day.

freehorse 1y ago

Well I partially agree (I prefer asynchronous modes of communication until it gets to what you describe and is faster resolved with a call) but calls (and video calls) _also_ happen through such chat apps nowadays, at least for me.