Acknowledge the feelings (or people will think you are sweeping them under a rug), but don’t dwell on them. Don’t over-provide them. Focus on min/maxing the bad

Acknowledge the feelings (or people will think you are sweeping them under a rug), but don’t dwell on them. Don’t over-provide them. Focus on min/maxing the bad/good outcomes. Align people on the outcomes you want. Usually that’s easier 1:1 than 1:N.