Your manager isn't your "bro" nor are they an uncaring faceless agent of the corporate bureaucracy. The best managers know how to be diplomatic and sympathize w

Your manager isn't your "bro" nor are they an uncaring faceless agent of the corporate bureaucracy. The best managers know how to be diplomatic and sympathize with grievances without over-committing. As a manager, you are as responsible for managing UP (and sideways) as well as down. Part of your job is being the "big gun" that your reports cc on emails when another team is absolutely just being a jerk.