The "one happy path" idea is what you want, though. Non-technical users use software through rote muscle memory (it's why in 25 years as a sysadmin I've had tho

The "one happy path" idea is what you want, though. Non-technical users use software through rote muscle memory (it's why in 25 years as a sysadmin I've had thousands of "there was an error message" reports and precisely 0 of those people actually read the error message to report it to me: not in the happy path means user simply shuts down). The problem becomes that people try to make software too complicated to have one happy path. This is the road to perdition.