I would agree with you if this was about any other company. Spirit is widely considered the worst airline in the industry for many reasons. A couple years ago,

I would agree with you if this was about any other company. Spirit is widely considered the worst airline in the industry for many reasons. A couple years ago, the CEO accidentally replied all to a customer complaint when he meant to forward it to a customer care manager. All it said was "get this bitchy asshole off my hands." It does not surprise me that a company run by a guy with that philosophy would make such an error.