What you're imagining is what it was like in the 1980s, or possibly now for a boutique place, not the reality of the post-internet high-street travel agent. Yo

What you're imagining is what it was like in the 1980s, or possibly now for a boutique place, not the reality of the post-internet high-street travel agent. You're not realising the reality of the typical high-street worker, and the sheer lack of autonomy that they have in their roles.