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Zappos has amazing phone support. They require all employees from all departments to spend time talking to real customers. Even Tony, the CEO, does customer sup
by dcurtis 18y ago
Zappos has amazing phone support. They require all employees from all departments to spend time talking to real customers. Even Tony, the CEO, does customer support calls.
- tptacek 18y agoThe counterexample for bad rules in "The Knack" was the CEO of JetBlue, who served as the author's flight attendant on one of his flights; apparently, he used to do that a lot.