3 ms·
What happens when an expensive piece of equipment is damaged and the guilty party refuses to acknowledge it?
by tomcam 1y ago
What happens when an expensive piece of equipment is damaged and the guilty party refuses to acknowledge it?
- GouacheApp 1y agoGreat question — this is one of the biggest challenges in peer-to-peer rentals, and something we take seriously. Right now, we’re working on adding features like optional insurance, deposits, and ID verification to help protect both owners and renters. The goal is to make sure there’s a clear, fair process in place when things go wrong — especially with high-value tools. Ultimately, we want to build a platform where trust is backed by real safeguards, not just good intentions. If you’ve got ideas or want to chat more about this, feel free to reach out at julien@patio.so — always open to feedback!
- tomcam 1y agoI abandoned exactly the business model you are pursuing because I couldn’t figure out a solution. I also abandoned the equivalents of eBay and PayPal decades ago for similar reasons, and in fact neither company has produced acceptable solutions IMHO.