> the customer survey asked if this meeting had happened so it appears to be an annoying institutional rule Whenever I get a survey that asks dumb questions li

> the customer survey asked if this meeting had happened so it appears to be an annoying institutional rule Whenever I get a survey that asks dumb questions like that, I just answer "yes" so that the employees don't get harassed for not asking those dumb questions to me in person. "Were you warmly welcomed by a team member?" You bet I was! "Did one of our team members tell you about our partnership with the Heart and Stroke Foundation?" Sure, why not?