4 ms·

I don't find RyanAir charming. I was turned away from my flight for trying to collect a boarding pass 35 minutes before departure at Hahn Airport. Their polic

by raffi 18y ago

I don't find RyanAir charming. I was turned away from my flight for trying to collect a boarding pass 35 minutes before departure at Hahn Airport. Their policy is show up 40 minutes before or no boarding pass. Security wasn't an issue, seats were available etc. Or... my favorite... I remember when they stranded me in Bratislava due to fog at Hahn with no way to get home. That was really charming too. I got lucky and booked a flight on another carrier to another city a few hours from my car. sigh Of course they were so cheap I put up with it. But I don't have any love for them at all.

seano 18y ago
They have the 40 minutes rule for reasons of efficiency, the policy is clearly stated so I don't see why you were upset - you should arrive earlier. As for the fog, not much Ryanair can do about that I'm afraid.
- raffi 18y ago
  I'll agree with you on the fog, a little. In the US, if a flight gets delayed for Weather, the airline still gets you home somehow. Ryan Air offered to refund my airfare only. As for leaving earlier, I read this statement as "it was your fault you were late, you should have left earlier, and you deserve what you got." I've flown Ryan Air many many times and I knew the airport well. I also knew when to leave to get there on time. Unfortunately the parking lot was torn up from construction, making the nearby spaces filled, and it took me a long time to find the poorly labeled alternate lot. At the time I was annoyed because I felt I had done what I was supposed to do and there was nothing stopping them from providing the service. i.e. the security line was non-existent and I was there 35 minutes before take off. The policy is what it is, but I think what really got to me the most then (and thanks to you reminding me) is the presumption that I did something wrong by not anticipating the construction and that I deserved to be punished by strict adherence to the policy. In the US, we consider this very poor customer service.
  - deleted 18y ago
    [deleted]

by raffi 18y ago

seano 18y ago

They have the 40 minutes rule for reasons of efficiency, the policy is clearly stated so I don't see why you were upset - you should arrive earlier. As for the fog, not much Ryanair can do about that I'm afraid.

raffi 18y ago
I'll agree with you on the fog, a little. In the US, if a flight gets delayed for Weather, the airline still gets you home somehow. Ryan Air offered to refund my airfare only. As for leaving earlier, I read this statement as "it was your fault you were late, you should have left earlier, and you deserve what you got." I've flown Ryan Air many many times and I knew the airport well. I also knew when to leave to get there on time. Unfortunately the parking lot was torn up from construction, making the nearby spaces filled, and it took me a long time to find the poorly labeled alternate lot. At the time I was annoyed because I felt I had done what I was supposed to do and there was nothing stopping them from providing the service. i.e. the security line was non-existent and I was there 35 minutes before take off. The policy is what it is, but I think what really got to me the most then (and thanks to you reminding me) is the presumption that I did something wrong by not anticipating the construction and that I deserved to be punished by strict adherence to the policy. In the US, we consider this very poor customer service.
- deleted 18y ago
  [deleted]