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> they are never under any actual obligation to put you on the plane. It's true that airlines wield pricing power but their Contract of Carriage, buried under
by greenavocado 1y ago
> they are never under any actual obligation to put you on the plane.
It's true that airlines wield pricing power but their Contract of Carriage, buried under more fine print than a payday loan agreement, does impose obligations. Rule 21 of United's Contract explicitly allows refusal of transport, but Rule 4 confirms that a ticket with a confirmed reservation constitutes a binding agreement to provide service, absent violations by the passenger (like failing to check in). Rule 25 further mandates denied boarding compensation when overselling occurs, because even in brutal airline economics, a confirmed reservation isn't merely a suggestion, it's a contractual commitment, however creatively airlines may interpret "commitment." Of course, involuntary bumping, force majeure, and the ever-convenient "operational decisions" let airlines off the hook. But to claim they have no obligations is not true.